Terms of service

By shopping at Cannon Tools Ltd (madmunkuk.com) you agree to the following terms and conditions:

These terms and conditions must be interpreted under the laws of England and Wales.

These terms and conditions may change without prior notice and will not affect your statutory rights.

You must be at least 18 years of age to purchase on-line products.

The prices quoted on this website are valid for internet sales only.

As we are a UK based company all our items are only guaranteed, and the warranty only stands on mainland UK.

As this is only guaranteed in the UK all claims for damage and faults are not warranted outside the UK.

 

Distance Selling

Our terms and conditions comply with UK legislation, including the new Distance Selling Regulations and are designed to ensure that all of our customers can shop easily and with confidence through madmunkuk.com. The use of this site indicates your acceptance of these terms and conditions. We are not responsible to you if you are unable to access our Internet service for any reason that is beyond our control.

 

Intellectual Property
Cannon Tools Ltd owns all rights to the design of, the images and all the information provided on our website, copyright, trademarks, and other intellectual property rights protect them. Madmunkuk.com, its logo and all our imagery are registered trademarks. You must not copy or use any of the information provided by our website for any other purpose than for the purchase of items and related goods from us.

 

Accepting orders and security
Before we accept your order, we may use the information you have given to us, or we already hold about you, or which we receive from any enquiry we may make to confirm your identity. This assists us to protect you and us from fraudulent transactions.

 

When the initial confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we e-mail a PDF copy of your 'Order Confirmation'. We reserve the right to cancel any order at any point, where an error has been made with pricing or where we are unable to supply the goods for any reason. Where any supply or pricing issue arises, we will always contact you to resolve the issue to your satisfaction.

 

Links
Madmunkuk.com, may contain links to third party websites or services which are not operated by our company. In these instances, Madmunkuk.com is not responsible for the content as it is not controlled by us. You must refer to the destination terms and conditions to ascertain your rights.

 

Delivery and Liability

We recommend that you inspect your goods thoroughly upon delivery BEFORE you sign the paperwork for them. 

We will send you an e-mail to confirm that we have received your order. We reserve the right to decline your order. In which case you will be contacted to seek an alternative payment method.

 

We endeavour to deliver all items within the time scales given, however we are reliant on third party carriers and cannot be held liable for any delays and/or loss caused by a delay.

 

We will not be responsible for any losses resulting from your usage or inability to use this website. This includes fraudulent access to, or alteration of transactions or information provided which is not controlled by us. We will not be responsible for any loss of your profits or costs incurred or any other losses which have not been caused directly by us.

 

Except as expressly provided in these Terms, all warranties, conditions, and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence or fraudulent misrepresentation or for any matter which it would be illegal for us to exclude or attempt to exclude.

 

Subject to the other provisions in these conditions we shall not be liable for any direct, indirect, or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and similar loss), costs, damages, charges, or expenses which arise directly or indirectly in connection with the supply of the products to you or your use or resale of the products.

Our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the supply of the Products shall be limited to the price paid for the products.

 

Damaged/Faulty Items

Where a delivered item is damaged, we ask that you check them over within 2 working days of their receipt and report the damage to us within that timeframe. We require photographic evidence of the damage to take action, but this can follow after reporting if you do not have the opportunity to photograph them initially. Failure to report the damages within the 2 working day period will mean that we cannot provide a replacement. Each case will vary, and we will always do our utmost to provide a replacement to you. 

In all instances, we need to return the original item to us, in order to provide a replacement. 

In the event that certain circumstances have resulted in more products being delivered than you have ordered, you must report this to us, and you MUST allow us to collect these items. Failure to do so will result in legal action to retrieve our legal property.

 

Cancellations/Returns

Under the distance selling regulations you have the legal right to cancel your order within 7 working days from the day after receipt of the goods (except for special-order items). 

Please make sure all goods are returned in the original, undamaged packaging at the cost of you, the consumer.

 

Any goods you wish to return which aren't faulty or weren't damaged before you received, checked, and signed for the goods will be charged a standard re-stocking fee of between 20% of the total sale value of the specific goods being returned. In the case of special-order items which are not normally kept in stock by either ourselves or the manufacturer, a varying procedure will come into effect depending upon the items and the manufacturer in question.

 All items are subject to a strict 30 day return policy 

  

 

Indemnity
You agree to indemnify, defend and hold harmless Cannon Tools Ltd , its directors, officers, employees and affiliates from any and all third party claims, damages, liability and/or costs (including, but not limited to legal fees), arising from, without limitation, your use of madmunkuk.com services, your breach of the Terms and Conditions, your infringement of any intellectual property right or any other right of any person or entity, or your breach of any duty of confidence or privacy, or any defamatory statements made by you in any form.

 

Description and Samples

All samples, drawings, descriptive matter, specifications and advertising issued by us, and any descriptions or illustrations contained in our range are issued or published for the sole purpose of giving an approximate idea of the products described in them, they are to be used as guidance only. They will not form part of these Terms.

 

Technical

All technical data, measurements and outputs are in accordance with the manufacturer's terms of reference at the time of going to press. Each manufacturer reserves their individual rights to change, alter or discontinue products as illustrated within our range. You are advised to confirm at the time of ordering that the published technical data in our range.

  

Printing & Pricing Errors
We try to be very competitive with our prices, but should a product be listed at an incorrect price due to typographical error or error in pricing information from our suppliers, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has already been charged and we subsequently cancel your order, we will immediately issue a credit to your credit card account in the value of the incorrect price. (Errors and Omissions Accepted).

 

We use professionally captured images and in some instances photo colours are adapted for the web. We cannot be held responsible if the colour you buy is not exactly as it appears in the flesh.

 

All prices are in £s sterling, inclusive of VAT at 20% and exclusive of delivery charges. Delivery charge is specified on the delivery section of this website.

 

We accept most major credit and debit cards these include Visa, MasterCard, Electron, Solo and Switch. We will require cardholder's full details including name, address and telephone number as registered with the bank. Incorrect information will cause a delay in processing your order. Your order will only be processed once authorisation of your credit card has been properly received. We reserve the right to cancel your order if for any reason we deem the transaction to be fraudulent and in this instance your card will be refunded.

For our own safety, before we can process an order using credit/debit cards we require a home/billing address which matches the card's details. To help prevent fraud. Items must be delivered to a specified address which belongs or is affiliated with the customer, so that at a later date if anything does prove to be suspicious/fraudulent, there is a way to track those parties.

 

 

Force Majeure
Cannon Tools Ltd will not be under any liability whatsoever in the event that the company is prevented or delayed from supplying or making delivery of any Goods by any reason or cause beyond our control.

 

Publication of Comments Online

You agree that we can publish any comments that you send to us concerning the quality of our service or products on our website. We may use your name and town of residence, but we will not publish your email address, telephone number, website address or street address.

 

We aim to exceed our customer expectations each and every time, however there may be rare occasions when a customer feels that they have not been treated fairly. If this is the case you agree that before posting any negative comments on any website, newsgroup, blog, or other online resource you agree to write to the customer services manager explaining the problem and allow us 14 days to investigate and resolve the problem and/or respond in writing (see: Complaints). If you are still unsatisfied then you agree to include the customer services reply in any online publication you make, to provide any readers with a balanced view.

 

Needless to say, publication of negative material that is untrue will result in an action for libel against the publisher.

 

Complaints
We try very hard to provide high quality customer service, but we are only human, and we do make mistakes, (we promise though that if we do, we will do our best to put them right).

We take complaints very seriously indeed, as each one represents an opportunity for us to improve. If you do wish to complain then please e-mail us at enquiries@madmunkuk.com . We will endeavour to acknowledge your complaint within 3 working days.